Fresh Work Interview Questions & Answers 2025

Introduction

Table of Contents

In today’s competitive tech landscape, cracking product company interviews requires more than just theoretical knowledge. Practical exposure, strong fundamentals, and tool-based expertise play a key role. Freshworks, a prominent SaaS company based in Chennai, is recognised for its rapid innovation and product-focused culture. Whether you’re applying for a role in QA, automation testing, or product support, thorough preparation for the interview process is essential. In this blog, we’ve compiled some of the most frequently asked Freshworks interview questions and answers to help you understand what the company seeks in candidates.

1. How do you identify use cases and test cases for a given feature?

Use cases are identified from user stories or functional requirements. Test cases are derived from use cases using techniques like decision tables, equivalence partitioning, and boundary value analysis.

2. How do you ensure complete test coverage — including positive, negative, boundary, and browser compatibility scenarios?

By mapping each requirement to test cases using a traceability matrix, and ensuring a mix of positive, negative, boundary, and compatibility tests.

3. What is integrity testing and when do you perform it?

It ensures data consistency and accuracy after integration, migration, or transactions.

4. What are the key components of security testing?

Authentication, authorization, session management, input validation, data encryption, vulnerability scanning (e.g., SQL Injection, XSS).

5. How do you approach accessibility testing and what tools have you used?

By verifying WCAG compliance using tools like Axe, Lighthouse, Wave, and testing for keyboard navigation, screen readers, and color contrast.

6. How do you determine test severity and priority for a defect?

Severity is based on impact; priority is based on urgency. A critical crash has high severity; a typo on the homepage may have high priority.

7. What is translation testing?

It validates UI translations in localized versions for accuracy, context, and consistency.

8. Explain types of testing.

Functional vs Non-Functional
Black-box vs White-box
Security Testing (subset of non-functional)

9. What is fault isolation and how do you debug issues?

Identifying the root cause using logs, breakpoints, step-by-step reproduction, or binary search debugging.

10. Explain test planning and estimation.

Define scope, resources, schedule, and risks. Estimation techniques: WBS, historical data, 3-point estimation.

11. What does test reporting include?

Pass/fail status, coverage metrics, open defects, test execution trends, blocker summary.

12. What do you consider in a test environment?

OS, browsers, network, databases, integration, tools, and data setup.

13. Difference between SDLC and STLC?

SDLC covers the entire software development; STLC focuses on phases in testing.

14. Why is only POST used for login?

POST is used to send sensitive data (username/password) in the body, which is more secure and does not get cached.

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15. Different types of authentication?

Basic Auth
API Key
Bearer Token
OAuth 1.0
OAuth 2.0
JWT.

16. Explain OAuth in detail.

OAuth allows third-party apps to access user data without sharing credentials. OAuth2 involves Access Tokens, Refresh Tokens, and flows like Authorization Code Flow.

17. Difference between 401, 403, 429?

401: Unauthorized (invalid credentials)
403: Forbidden (valid but no permission)
429: Too Many Requests (rate limit)

18. Write request and response for GET, POST, PUT, PATCH.

GET: No body, only URL and query params
POST: Send JSON in body to create resource
PUT: Send full object for update
PATCH: Send partial fields to update

19. How do you execute tests (local, grid, Jenkins)?

Local: Run from IDE or CLI
Grid: Run in distributed nodes/browsers
Jenkins: Run via pipelines on build triggers

20. Difference between implicit wait and Thread.sleep()?

Implicit Wait: Waits for element to appear (polling)
Thread.sleep(): Static wait (not recommended)

21. How do you handle windows, popups, and iframes?

switchTo().window() for popups
switchTo().frame() for iframes
Alert handling for popups

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22. Error message/code for wrong credentials?

UI: “Invalid username/password”
API: 401 Unauthorized

23. Selenium code to handle login, iframe, popup:

WebDriver driver = new ChromeDriver();

driver.get(“loginPageUrl”);

driver.findElement(By.id(“username”)).sendKeys(“user”);

driver.findElement(By.id(“password”)).sendKeys(“pass”);

driver.findElement(By.id(“loginBtn”)).click();

String parent = driver.getWindowHandle();

for(String win : driver.getWindowHandles()) {

if(!win.equals(parent)) {

driver.switchTo().window(win);

}

}

driver.switchTo().frame(“loginFrame”);

driver.findElement(By.id(“email”)).sendKeys(“xyz”);

24. File upload/download, browser interactions:

Use sendKeys(path) for upload
Use Robot class or AutoIT for OS dialogs

25. Solve a problem (OOPS, optimization):

Use classes, encapsulation
Implement algorithms with test cases
Analyze time complexity (Big O)

Conclusion

Cracking a Freshworks interview involves more than just theoretical knowledge; it demands practical problem-solving skills, clear communication, and a good grasp of tools and frameworks relevant to the role. The questions provided here are designed to prepare you for real-world expectations. With proper preparation, you’ll be well-equipped to succeed at Freshworks or any other leading tech company.

If you’re new to testing or aiming to improve your skills, enrolling in an online software testing course can give you a solid foundation and practical experience to approach such interviews confidently.

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Author’s Bio:

As CEO of TestLeaf, I’m dedicated to transforming software testing by empowering individuals with real-world skills and advanced technology. With 24+ years in software engineering, I lead our mission to shape local talent into global software professionals. Join us in redefining the future of test engineering and making a lasting impact in the tech world.

Babu Manickam

CEO – Testleaf